Exclusive Privilegesfor Our Members

Vacation entitlement is determined as follows based on the contract date, exclusively for residential sales: • Entitled to 3 nights and 4 days of usage during the summer period.

A separate holiday right is earned for each residential project purchase. These holiday rights can be combined within the period.

You may use your holiday entitlement once the 14-day unconditional right of withdrawal following the contract date has expired.

If there is any overdue or unpaid balance on any project, the holiday entitlement cannot be used until the balance is settled.

The holiday entitlement covers accommodation only for the project owner and the guest of their choice.

Reservation requests must reach us at least 48 hours before the planned stay.

Reservation confirmations depend on hotel availability, so requesting early increases the chance of approval. Even with an early request, a reservation may not be created if the hotel is fully booked. In that case you can submit a request for different dates or contact another hotel.

The cancellation request must be sent to the specified hotel e-mail address and to the arsaVev reservation e-mail address at least 24 hours before the stay.

Check-in and check-out times may vary according to each hotel's own procedure and the season; the general check-in time is 14:00 and check-out time is 12:00.

The holiday entitlement is provided as 1 room for 2 people, 3 nights / 4 days, standard room with breakfast. A stay of 1 or 2 people in the room counts as 1 entitlement and is deemed used.

Rooms are allocated in the standard room category subject to hotel availability. You may inform the hotel directly of any special room preferences when making your reservation request. If the room type you request is available, the hotel may allocate it. However, in line with each hotel's own procedures, additional charges may apply for room upgrades, special views or different room categories. Such additional charges are entirely at the hotel's discretion and any resulting costs are the guest's responsibility.

Within the total period of use, you may split your entitlement across different dates and use it at different hotels.

These and similar services are outside the scope of the complimentary holiday entitlement: extra nights, extra beds, additional persons, room upgrades, transfers, spa and other in-hotel activities, other extra services, parking and concierge services, lunch/dinner, beverages and additional refreshments. Charges for these services are paid directly to the hotel by the guest.

Depending on hotel policy, an additional charge may be requested for guests over 2 years of age where an extra bed or family room is required. These charges are collected directly by the hotel. Guest ages and names must be stated in your reservation request.

Entitlements not used within the relevant period are not carried over to the following year.

If a confirmed reservation is not used, the related holiday entitlement expires and is not reissued.

You can contact your preferred partner hotel directly by e-mail, adding this address (rezervasyon@arsavev.com.tr) to the "cc" line of your message. In the e-mail it is enough to state that you are an arsaVev VClub customer, the dates you wish to stay, the guest names and the ages of any children. If the hotel is available on the requested dates, it will forward your reservation request to arsaVev for the necessary eligibility checks.

Partner hotels and their contact details are provided in the information e-mail sent to customers and in the information visual on this page. Reservations are handled through the relevant hotels.

The holiday entitlement is valid for 5 years from the contract date. The entitlements defined for each year can only be used within that period; unused entitlements cannot be carried over to the following year or combined with the entitlements of subsequent years. At the end of the five-year period, all unused entitlements expire.

Reservations may be amended, postponed or cancelled due to natural disasters, epidemics, restrictions imposed by official authorities or other force majeure events affecting hotel operations. In such cases, the process and actions to be taken will be assessed in line with the relevant hotel's procedures, and guests will be informed separately by the hotel.